Medical visits
Transportation for scheduled doctor visits and other medical appointments.
Your appointments. Your transportation.
Getting you to the care you need.
Lightning Express Masters LLC provides non-emergency medical transportation in Cook and Will Counties. Contact us to discuss your trip, passenger assistance needs, availability, and pricing before booking.
Dialysis visits
Ask about transportation availability for your scheduled dialysis appointments.
Scheduled hospital trips
Contact us to discuss non-emergency transportation to or from a hospital.
Plan your ride
A simple start to your next appointment.
- Call or email. Tell us your preferred travel date and how to reach you.
- Discuss your trip. We’ll review pickup and destination details, passenger needs, availability, and pricing.
- Receive confirmation. Your ride is booked only after we confirm the arrangements with you.
Please use email for general scheduling inquiries. Do not include medical records, diagnoses, insurance numbers, or other sensitive information.
Before you book
Pricing, cancellations & payment.
How fares are calculated
Each trip receives an individual quote based on pickup and destination, mileage, one-way or round-trip service, and any requested waiting time. The quoted fare and any additional fees are explained before booking. Changes to the trip may change the price.
Call (312) 444-0518 or email us for a fare quote.
Cancellations, no-shows & refunds
- 24 hours or more before pickup: Cancel without a fee; prepaid fares are fully refunded.
- Less than 24 hours before pickup: A cancellation fee of 25% of the quoted fare applies.
- No-show: A fee of 50% of the quoted fare applies if the rider is unavailable 15 minutes after the scheduled pickup and we have attempted to contact them.
- If LEM cancels: Any payment for transportation not provided is fully refunded.
- Refund processing: Refunds are issued to the original payment method within 5–10 business days; bank processing times may vary.
To cancel or update a reservation, call (312) 444-0518 or email intake@lightningexpressmasters.com.
Payment information
Payments are handled through Square. After your trip and fare are confirmed, we will send you a Square invoice or payment link to complete checkout. Payment is due before pickup unless a written billing arrangement has been approved. No cash is accepted.
Any additional charges must be explained and agreed upon before they are incurred.
Already confirmed your trip and fare? Use Square checkout below and enter the exact amount quoted. Payment alone does not reserve a ride.
Let’s plan your ride
Contact Lightning Express Masters.
Serving Cook and Will Counties, Illinois.
All transportation is by appointment only.
Call: (312) 444-0518
Email: intake@lightningexpressmasters.com
Leaving a message or sending an email does not confirm a reservation. Please wait for a response confirming your trip.